CUSTOMER SUCCESS SERVICES

Discover new possibilities as part of the CSS community.

Build on your foundations and explore the full functionality of Workspace, with bespoke strategies, tailored support, and invaluable relationships.

Merge a Google expert into your team

  • Get an actual customized service. You’ll work with one dedicated expert (not a different person every time you email) that understands you, your team, and your business goals.
  • Focus on what matters. Discuss avenues for growth, next steps, or issues in fortnightly check-ins with your CSS expert so your service delivers in ways that are most important to you.
  • Rest easy in the knowledge that our teams are Google experts so you don’t have to be. From troubleshooting to understanding the specific functionality you need to support your latest project, we’ve got you covered.
  • Fast track your way to workspace success with ready-to-go resources from our exclusive CSS online portal.

Get maximum ROI for your Workspace(G Suite) Investment

  • Raise up workspace(G Suite) adoption within your organization with a choice of customized campaigns to get your end-users on board and upskilled.
  • Avoid imitating spending and the training time needed to invest in new tools by understanding the full functionality of Workspace.
  • Realize the benefits of collaborative working with Workspace by making sure your teams are using it to its full potential, creating an agile and open business environment.

Save time and reduce IT or EDP admin

  • Reduce improper use across the company by encouraging and implementing best practices.
  • Empower your teams to resolve everyday queries themselves - we’ll show them how to find the help they need without coming straight to EDP.
  • There’s no need to create documentation for your end-users - use our comprehensive list of ready-to-go resources to help understand, advise or train co-workers on products and services.

Improve end-user security

  • Identify the different types of risks to look out for within Workspace and how to manage them.
  • Mitigate future risks with campaigns designed specifically to boost your Workspace security. Use our recommendations and best practices to help you improve your security posture.
  • Build policies and SOPs into your roadmap to avoid security threats in the future.

Level up your business

  • Build invaluable relationships with industry leaders at our regular CSS events, troubleshoot as a group, and gain insight into how other businesses are utilizing Workspace.
  • Ensure your team only creates value-add solutions. Our Google experts will tell you if there’s Google functionality already available to meet your needs.
  • Explore what’s possible with access to Google BETA programmes, helping you uncover opportunities for new projects and ideas.
  • Gain strategic advice on how the IT or EDP team can become a major, recognized, and valued part of the team.